DaniJ
Giga Guru
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on 06-24-2022 09:25 AM
in order to pull the proper data reflecting incidents closed without attached KBA please see details below;
Select the table name as "Incident" in report and in filter, do changes in Related list condition.
Select table as "Attached Knowledge" and select "Equal to 0" above table name.
All of these conditions must be " Knowledge Article-Attachment link- is false.
Please see attachment with details.
Thank you
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