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on 02-20-2018 06:18 AM
IT Support Managers! Want tickets to be transferred from one employee to another at the end of a shift? Watch how delegate functionality in ServiceNow accomplishes that objective:
ServiceNow - How to setup delegation of tasks from one user to another in Kingston
Items demonstrated/discussed in this video:
* Displayed the My Profile Page where users can delegate tasks to one another.
* Discussed the difference between the Delegate - User vs Delegate - Delegate related lists and how to add them as an admin.
* Opened an incident and assigned it to a user with an active delegate and displayed what the delegate will see.
* Deleted the Delegate and displayed the system behavior afterward.
* Attempted to trick the system at the end of the video.
* Displayed the Delegates module where all delegates with the platform can be viewed.
