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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Digital Portfolio Management?
The Digital Portfolio Management (DPM) target persona owns solutions like services, service offerings, business applications, or other products. As a solution owner, DPM enables you to have a single view of the full life cycle to help you determine the overall health and performance of solutions that you own or those solutions that you rely on. With DPM they can:
- Manage the life cycle to plan for new services and updates to your existing services.
- Manage the life cycle to build by viewing project progress and agile data.
- View technical, operational, and roadmap dependencies.
- Optimize the technology that your services and applications rely on.
- Use Performance Analytics data and real-time metrics to gain insights on your services and applications.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file
In this success pack, you will find leading practice guidance to implement DPM and supporting capabilities such as Project Portfolio Management, Service Portfolio Management and Application Portfolio Management.
Trainings
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Articles & Blog Posts
tbd.
Videos & Podcasts
2022-04-06 by chad corriveau
Digital Portfolio Management (San Diego Release)
Use Digital Portfolio Management as a unified workspace to view and collectively manage all your solutions - services, applications, and products.
2022-04-28 by ServiceNow Community
Learn how Digital Portfolio Management (DPM) helps bridge application silos by providing you with a single workspace and a holistic view of the life cycle of all your organization's services, applications, demands and projects where you can prioritize backlogs and manage portfolio roadmaps.
2022-05-07 by ServiceNow Community
Digital Portfolio Management Debut and the CSDM Payoff!
2022-07-05 by ServiceNow TechBytes
In this podcast episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services.
2022-12-24 by ServiceNow Community
Digital Portfolio Management and CSDM Overview
This is a comprehensive overview and discussion about ServiceNow's Digital Portfolio Management (DPM) product and CSDM. DPM represents a convergence of managing Service and Application together in one place, and sets the stage for becoming "Digital Product" centric.
2023-06-08 by ServiceNow Community
Digital Portfolio Management Overview
2023-09-23 by ServiceNow Community
Crafting Digital Offerings using ServiceNow
Agenda: The 4 Missions of Central IT, Product Manager Role, Department Liason Role, Architect Role, Developer Role, Digital Team Structure
2023-11-10 by ServiceNow Community
Digital Product Architecture, Management, and Modeling
Things you will learn:
- As an Enterprise Architect, how might I work with Digital Product Managers
- As a Digital Product Manager, how might I work with Enterprise Architects
- Modeling CSDM with ArchiMate (an EA modeling language)
2023-12-06 by ServiceNow Community
Digital Portfolio Management Launch & Learn
Launch and Learn is a series of calls hosted by ITSM Product Management where in each session we focus on a different pillar of a product with the goal of giving customers more context into why the feature was built how it functions and why it is important. This particular series focuses on Digital Portfolio Management and includes 8 sessions. After viewing all sessions, you should become a more mature user.
- Intro to DPM
Describes L&L purpose and goals with a brief overview of the Launch and Learn Roadmap. - Common Service Data Model - CSDM
Overview of the relationship between DPM and CSDM with Mark Bodman. - Data Relationships
Learn the framework for how data is sourced in DPM. - Configuring Pages
Step-by-step guidance on how to configure the service and app pages. - KPI Groups
Intro to KPI groups and how to create and map KPI groups. - Duplicating and Editing Pages
Step-by-step example of how to make updates to DPM in UIB.
- DevOps Insights in DPM
Demo of DevOps insights in DPM and steps to configure the page views.
- Digital Product Release + DPM
Get an overview of the new DPR product coming Washington and provide feedback about what data you would like to see brought into DPM.
2024-01-19 by ServiceNow Community
DPM Academy Session 1: Overview, Personas and Solution Types
To kick off the series, this session provides an overview of the product and personas. We discuss the primary and secondary personas DPM serves and discuss how the features benefit each persona. Finally, we define the solution types supported in DPM and how those solutions are used throughout the product, and highlight a few key features. We close by sharing best practices for getting started with your solutions in DPM.
2024-01-30 by ServiceNow Community
CSDM deep-dive: availability metric calculation discussion and overview
This is a CSDM and Availability discussion and overview session. Caitlin Morse, Aaron Guzman, and Mark Bodman review the CSDM structures, discuss the nuance of availability calculations using outage records, availability V2 differences, and product overview. We also explore how Availability metrics are summarized and used in Digital Portfolio Management. The power of CSDM in the context of the availability metric calculation makes it much easier to calculate and manage commitments. The nuances with architecture investments, choices, and how outages may or may not impact the business are also discussed.
2024-02-24 by ServiceNow Community
DPM Academy Session 2: Enterprise and Personal portfolios
Session 2 is all about the portfolios in Digital Portfolio Management (DPM). We answer your frequently asked questions regarding what the Enterprise and Personal portfolios are, how they should be used, and when they should be used. We also break down the different types of Enterprise portfolios and when it is appropriate to use each type, as well as best practices for getting started defining an Enterprise portfolio.
2024-03-13 by ServiceNow Community
DPM Academy Session 3: Create service portfolios and taxonomy for DPM
In this session we focus on how to create some of the service data that is critical for setting up DPM. If you are not familiar with service portfolios and how to build a service taxonomy with services and offerings, this is a great introduction. First, we demo how to create a new service portfolio and add taxonomy nodes. Then we show you how to create a service with service offerings using Service Builder. Finally, we assign KPI groups to the newly created service portfolio, which is visualized and managed in the Digital Portfolio Management (DPM) workspace.
2024-04-16 by ServiceNow Community
DPM Academy Session 4: KPI Groups Deep Dive and Troubleshooting
This video is all about KPI groups and troubleshooting. We start with a definition and highlight the benefits. Then we discuss the anatomy of a KPI group to provide more clarity for how to build and troubleshoot a KPI. We also discuss some of the common pitfalls we see. Finally, we demonstrate troubleshooting steps and tools our team uses to get to the bottom of those issues.
2024-06-03 by ServiceNow Community
DPM Academy Session 5: Whats new in DPM June 2024
This video includes an overview and demo of three features included in our June 2024 store release of DPM. Check out all three or skip to the features you're most interested in using the bookmark links below.
2024-07-01 by ServiceNow Community
DPM Academy Session 6: Down the Rabbit Hole with DPM TEASER
This incredibly special session of Digital Portfolio Management Academy - Down the Rabbit Hole with DPM is brought to you by Jack Schmidt and Michael Kukla from Argonne National Laboratory (ANL). Learn how Jack and Mike implemented DPM and Service Builder as part of their larger service management maturity journey.
2024-07-30 by ServiceNow Community
DPM Academy Session 7: DPM and the Common Services Data Model
In this session we dig into the relationship between the Common Services Data Model (CSDM) and DPM. To cut to the chase, using the CSDM-prescribed tables and relationships will get you instant value in DPM. The next step is ensuring your workflows are aligned with that data model. This video covers the tables, relationships, and join conditions for services, applications, and application services in DPM.
2024-09-27 by ServiceNow Community
DPM Academy Session 8: Configuring the Digital Portfolio Management Workspace
This session is all about configuration of the DPM workspace. We demo how to configure the header section of the service detail pages (by the way, this configuration is available on all solution type pages - services, offerings, business applications, and application services plus portfolios and taxonomy nodes). We also demo how to configure the lifecycle page content.
2024-11-07 by ServiceNow Community
DPM Academy Session 9: Create services for DPM
What is a service? What is a service offering and what is the difference? Why is it important to define services and how can we manage them in DPM? These are some of the questions we tackle in this video which features examples from our ServiceNow IT service team.
2025-09-20 by ServiceNow Community
Transforming Management of Digital Products and Services with ServiceNow
We all start with good intentions, but entropy increases over time, and IT Service Delivery can suffer as organizations get messy. In this presentation we will introduce the IT4IT Standard and show how you can use it with the ServiceNow AI Platform to bring order back to the chaos, transforming IT Operations, rationalizing your applications, automating your processes, all while getting as much value as possible from your investment in ServiceNow.
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