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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Digital Portfolio Management?
The Digital Portfolio Management (DPM) target persona owns solutions like services, service offerings, business applications, or other products. As a solution owner, DPM enables you to have a single view of the full life cycle to help you determine the overall health and performance of solutions that you own or those solutions that you rely on. With DPM they can:
- Manage the life cycle to plan for new services and updates to your existing services.
- Manage the life cycle to build by viewing project progress and agile data.
- View technical, operational, and roadmap dependencies.
- Optimize the technology that your services and applications rely on.
- Use Performance Analytics data and real-time metrics to gain insights on your services and applications.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file
In this success pack, you will find leading practice guidance to implement DPM and supporting capabilities such as Project Portfolio Management, Service Portfolio Management and Application Portfolio Management.
Trainings & Courses
Get Started with Digital Portfolio Management
This course provides a comprehensive overview of the modules and data surfaced by DPM, as well as a day-in-the-life experience in DPM of a Solution Owner.
Articles & Blog Posts
tbd.
Videos & Podcasts
2022-04-06 by chad corriveau
Digital Portfolio Management (San Diego Release)
Use Digital Portfolio Management as a unified workspace to view and collectively manage all your solutions - services, applications, and products.
2022-04-28 by ServiceNow Community
Learn how Digital Portfolio Management (DPM) helps bridge application silos by providing you with a single workspace and a holistic view of the life cycle of all your organization's services, applications, demands and projects where you can prioritize backlogs and manage portfolio roadmaps.
2022-05-07 by ServiceNow Community
Digital Portfolio Management Debut and the CSDM Payoff!
2022-07-05 by ServiceNow TechBytes
In this podcast episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services.
2022-12-24 by ServiceNow Community
Digital Portfolio Management and CSDM Overview
This is a comprehensive overview and discussion about ServiceNow's Digital Portfolio Management (DPM) product and CSDM. DPM represents a convergence of managing Service and Application together in one place, and sets the stage for becoming "Digital Product" centric.
2023-06-08 by ServiceNow Community
Digital Portfolio Management Overview
2023-09-23 by ServiceNow Community
Crafting Digital Offerings using ServiceNow
Agenda: The 4 Missions of Central IT, Product Manager Role, Department Liason Role, Architect Role, Developer Role, Digital Team Structure
2023-11-10 by ServiceNow Community
Digital Product Architecture, Management, and Modeling
Things you will learn:
- As an Enterprise Architect, how might I work with Digital Product Managers
- As a Digital Product Manager, how might I work with Enterprise Architects
- Modeling CSDM with ArchiMate (an EA modeling language)
2023-12-06 by ServiceNow Community
Digital Portfolio Management Launch & Learn
Launch and Learn is a series of calls hosted by ITSM Product Management where in each session we focus on a different pillar of a product with the goal of giving customers more context into why the feature was built how it functions and why it is important. This particular series focuses on Digital Portfolio Management and includes 8 sessions. After viewing all sessions, you should become a more mature user.
- Intro to DPM
Describes L&L purpose and goals with a brief overview of the Launch and Learn Roadmap. - Common Service Data Model - CSDM
Overview of the relationship between DPM and CSDM with Mark Bodman. - Data Relationships
Learn the framework for how data is sourced in DPM. - Configuring Pages
Step-by-step guidance on how to configure the service and app pages. - KPI Groups
Intro to KPI groups and how to create and map KPI groups. - Duplicating and Editing Pages
Step-by-step example of how to make updates to DPM in UIB.
- DevOps Insights in DPM
Demo of DevOps insights in DPM and steps to configure the page views.
- Digital Product Release + DPM
Get an overview of the new DPR product coming Washington and provide feedback about what data you would like to see brought into DPM.
2024-01-19 by ServiceNow Community
DPM Academy Session 1: Overview, Personas and Solution Types
To kick off the series, this session provides an overview of the product and personas. We discuss the primary and secondary personas DPM serves and discuss how the features benefit each persona. Finally, we define the solution types supported in DPM and how those solutions are used throughout the product, and highlight a few key features. We close by sharing best practices for getting started with your solutions in DPM.
2024-01-30 by ServiceNow Community
CSDM deep-dive: availability metric calculation discussion and overview
This is a CSDM and Availability discussion and overview session. Caitlin Morse, Aaron Guzman, and Mark Bodman review the CSDM structures, discuss the nuance of availability calculations using outage records, availability V2 differences, and product overview. We also explore how Availability metrics are summarized and used in Digital Portfolio Management. The power of CSDM in the context of the availability metric calculation makes it much easier to calculate and manage commitments. The nuances with architecture investments, choices, and how outages may or may not impact the business are also discussed.
2024-01-30 by ServiceNow Community
CSDM deep-dive: availability metric calculation discussion and overview
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