ITSM Pro Assist Series - Continual Improvement

[Trina Marxen]

ITSM Pro Assist Series Attendee: Phase 4 - Optimization

Session: Continual Improvement

Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Continual Improvement, February 2, 2022.

SESSION RECORDING: https://youtu.be/7waroFp_RZs

[Notorious BFG]

Some of the resources mentioned in Andy's session today:

https://docs.servicenow.com/bundle/rome-it-service-management/page/product/continual-improvement-management/concept/cim-landing-page.html

[Jonah Piascik]

Looking forward to giving CIM a spin.  I like the idea of using this to tie some of our automation initiatives to KPIs, and then do the planning in one place.  Curious though about the CIM Tasks vs. the tasks that will be worked by our SN Agile Development process in Epics/Stories, and how those would be tied together and kept in sync.  Is there any documentation I can go through to see this in action?

[Jerry kk Wong]

Hello,  Is there a recording for this session as i be interested in reviewing the demo?