ITSM Pro Assist Series - How Predictive Intelligence helps Create Tickets via Agent Workspace and Service Portal

[Trina Marxen]

ITSM Pro Assist Series Attendee Forum

Predictive Intelligence Meet Up: How Predictive Intelligence helps Create Tickets via Agent Workspace and Service Portal 

Please use this space to ask questions and share information related to the PI Meet Up session in the ITSM Pro Assist Series Predictive Intelligence Phase, December 7-8, 2021. 

SESSION RECORDING: https://youtu.be/if1wzp2ElGE

[Notorious BFG]

Question that we will try to get answered during the panel or office hours today via Chris:

"But I really didn’t get the Word Corpus thing yesterday.  Especially in this example we’re looking at where it’s a 6 month corpus but the condition is created in last 12 months.  And the 6 month corpus uses more fields than just short description. And the type of Word Corpus—what’s the difference? Paragraph-Vector, Pre-Trained… etc."

[wouter_de_waal]

Attached are the scripts that I showed during the demo. 

This is the link to the Predictive Intelligence API documentation: https://docs.servicenow.com/bundle/rome-application-development/page/integrate/inbound-rest/concept/.... 

[jnestore]

@wouter_de_waal 

I just came across this excellent video. I see your note that the scripts are attached, but I do not see them. I know this content is a bit old, but any chance you can provide the scripts for guidance?

Thank you!