ITSM Pro Assist Series - The Importance of Virtual Agent + Teams Session

[Trina Marxen]

ITSM Pro Assist Series Attendee Forum

The Importance of  Virtual Agent + Teams Session

Please use this space to ask questions and share information related to the VA + Teams session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. 

SESSION RECORDING CAN BE FOUND HERE: https://youtu.be/VU8xgDARoaE

[Notorious BFG]

The step by step guide for installing as described in today's session:  https://community.servicenow.com/community?id=community_article&sys_id=fafac779dbc4345014d6fb243996199a

[Notorious BFG]

Meeting chat from today's session - we'll be posting the recording as soon as we get it in our hot little hands.

[Hema Mistry]

I am trying to set my PDI with Test Team account. Is there any article that I can follow to set this up?

Thanks.

[Jeff Fox]

Hi Hema, Check out this Installing ITSM/HRSD Integrations for Microsoft Teams article.  It's a step by step installation guide that should meet the need well.  

Hope this helps!

[Gian1]

Hi Ben,

I'm wondering when will the recording be posted?

[Trina Marxen]

SESSION RECORDING CAN BE FOUND HERE: https://youtu.be/VU8xgDARoaE