If you miss any content, please leave it as a comment and I will add it to this article.
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Walk-up Experience?
Walk-up Experience enables you to create and manage an on-site support channel where requests and issues are resolved and fulfilled by experienced agents, in-person and in real time. Walk-up Experience aims to delight users and significantly improve their satisfaction with the services provided. Walk-up Experience enhances the productivity of the agents serving the requesters through in-person or remote support.
Employees and business guests can get real-time, in-person or remote help with their issues and device requests. The main purpose of a walk-up service center is to support and resolve the common, everyday routine a service desk may come across. These functions can be, a request for a new mouse or keyboard, unlocking an account, or help in setting up software on a mobile device. Common branding names for your walk-up center can be, “Tech Lounge,” “Service Center,” or “Genius Bar”.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file.
Provides detailed guidance on the way that ServiceNow intends the process to-be, for Walk-Up Experience
Trainings & Courses
n/a
Articles & Blog Posts
2022-01-09 by @parameswar
Microsoft Office 365 integration for Walk-up Experience
Walk-up Experience comes with the ability to integrate with Microsoft Exchange Online to create Outlook calendar events when appointments are scheduled. This is achieved by two flows associated with the Walk-up application in Flow Designer on the ServiceNow platform, Create Walk-up Appointment Calendar Event and Update/Delete Walk-up Appointment Calendar Event.
Videos & Podcasts
2022-08-08 by ServiceNow Community
Get started with Walk-Up Experience
Discover the value of Walk-Up Experience and how it can bring value to your organization. Join this session to walk through the journey from implementation to adoption, and get insight into the future of Walk-Up Experience.
2022-11-03 by ServiceNow Community
Get service faster with Virtual Agent and Walk-Up Experience
Learn how to configure and use ITSM Walk-up experience in the Virtual Agent to schedule and manage service appointments with Microsoft Outlook.
2023-01-23 by ServiceNow Community
Get started with Walk-Up Experience
Join this session to learn about the advanced capabilities available for Walk-Up experience:
-Skill management & skill-based routing
-Kiosk management
-Variable time slots for appointment booking
2023-07-21 by ServiceNow Community
Get ahead with Walk-Up Experience
Do you want to enhance your on-site support channel where requests and issues are resolved and fulfilled by experienced agents, in-person and in real time? if yes then join us in this webinar focused on manage and setup world class “Walk up” experience for your organization.
Troubleshooting
