Maintenance and Blackout Schedules

[Nitesh Alashe1]

I have tested Conflict for these schedules which are Blackout and Maintenance

• Only Maintenance Schedule is Active on: Monday, Tuesday, and Wednesday

Planned Start Date	Planned End Date	Results
Friday	Monday	Maintenance Schedule Conflict
Monday	Wednesday	No Conflict
Monday	Friday	Maintenance Schedule Conflict

• Only Blackout Schedule is Active on: Wednesday, Thursday

Planned Start Date	Planned End Date	Results
Monday	Wednesday	Blackout Schedule Conflict
Wednesday	Thursday	Blackout Schedule Conflict
Wednesday	Friday	Blackout Schedule Conflict
Tuesday	On Same Tuesday	No Conflict
Friday	On Same Friday	No Conflict

• Both Maintenance and Blackout Schedule are Active
• Maintenance Schedule: Monday, Tuesday, Wednesday
• Blackout Schedule: Wednesday, Thursday

Planned Start Date	Planned End Date	Results
Monday	Wednesday	Blackout Schedule Conflict
Friday	Tuesday	Maintenance Schedule Conflict
Tuesday	Friday	Blackout Schedule Conflict
		Maintenance Schedule Conflict
Friday	Friday	Blackout Schedule Conflict
		Maintenance Schedule Conflict
Friday	On Same Friday	Maintenance Schedule Conflict
Monday	Tuesday	No Conflict
Friday	Wednesday	Blackout Schedule Conflict
		Maintenance Schedule Conflict
Thursday	Thursday	Blackout Schedule Conflict
		Maintenance Schedule Conflict
Tuesday	Wednesday	Blackout Schedule Conflict
Wednesday	Wednesday	Blackout Schedule Conflict
Monday	Friday	Maintenance Schedule Conflict

*Note:            

If Change is planned outside Maintenance Window-->Maintenance Conflict

If Change is planned in Blackout than -->Blackout Conflict

If Change is planned to start in Maintenance Window but it ends outside Maintenance Window in which some are Blackout days--> Both the conflicts

Documented by 

-Nitesh

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[Avant Kumar]

I am unable to see the New option on Blackout Schedule form. I have change manager role. Is there any specific role that someone need to have to create New blackout schedules in ServiceNow?

[Chaz_]

Hi Avant,

In order to create schedules, you will need either the 'schedule_admin' or 'itil_admin' role. I would suggest using the schedule_admin role, as it is more limited than the itil_admin role.

See doc link below showing the pre-requisite roles

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/time/task/creat...

Chaz.

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