Sunil Kumar Pan
ServiceNow Employee
ServiceNow Employee

Role required: sn_comm_management.comm_plan_admin or admin
Each MIM communication plan has the following default persona types associated with them : 

  • Ad hoc AI
  • End user AI
  • Business user AI
  • Technical AI

When the LLM is called, these persona types are used to draft communication email for the different types of users.
An incident communication plan helps streamline the communication process for the major incident email content. It defines the type of stakeholders who should be informed, what information should be shared with them, when the information should be delivered, and the methods of communication.


When you define a communication plan, make sure that you choose the type of communication plan such as Ad hoc AI , Business user AI , End user AI ,Technical AI that defines the stakeholder.



 

Comments
PoojaRaghav16
Tera Contributor

Hi @Sunil Kumar Pan ,

 

Is it available in Xanadu as well? I do not see any of these records.

 

Regards,

Pooja Raghav

Sunil Kumar Pan
ServiceNow Employee
ServiceNow Employee

Hi @PoojaRaghav16 

Yes. it should be available on XP9. Please make sure you have "Incident Management - Major Incident Management "(com.snc.incident.mim) plugin installed on instance.

jenniferrat
Tera Explorer

Hi- We are on Yokohama patch 7 i have role sn_comm_management.comm_plan_admin and we have Incident Management - Major Incident Management but we do not have any of these templates showing on the communication tab on major incident. 

  • Ad hoc AI
  • End user AI
  • Business user AI
  • Technical AI

What role or skill from now assist are we missing that would provide those templates?

Version history
Last update:
‎04-24-2025 11:24 AM
Updated by:
Contributors