Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.
Modern Change Academy sessions are scheduled tentatively for every fourth Thursday of the month at 8:00 am PT. By registering one time for the series, you’ll receive automatic notifications for all upcoming sessions.
Upcoming sessions:
- Please note we are cancelling our September session scheduled for 9/25. We'll resume our regular cadence on October 23rd
Recordings of past events:
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Session Topic |
Description |
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Change Scheduling and conflict detection overview & recommendations |
Join us to dive into the change scheduling (e.g., blackout windows, maintenance windows) and conflict detection capabilities within Change Management. In this session we'll share what's possible today, give a glimpse of what's coming, and get your feedback on where we should go for the future.
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Managing Compliance in Regulated Industries with DevOps Change Velocity and DPR |
Join us to learn how organizations—especially those in regulated industries—are using ServiceNow to streamline compliance and accelerate software delivery. We’ll walk through real examples and show how to automate change approvals, ensure traceability, and reduce audit risk. While tailored for regulated industries, anyone looking to improve compliance in DevOps will benefit.
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In this session we take a deep dive into advanced automation and policy administration in DPR. We'll review the anatomy of a policy and show you how to reduce risk and authorize changes using custom policies
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Change Advisory Board (CAB) experience in Service Operations Workspace |
Join us for an overview and demo of the newly released Change Advisory Board experience within Service Operations Workspace! Learn about what capabilities are available with this new experience, how you can get started with this today, and gain insight into what we have planned to further improve CAB in SOW in the near future.
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Many customers today have augmented their change management process to accommodate release, and this has made change overloaded and arduous. In this session we’ll explore how Digital Product Release (DPR) allows you to shift-left release readiness and validation checks, thus simplifying your change process and accelerating both release and change.
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Please join us for this Academy session where our product team will share their recommendations on how customers should think about migrating to use change models from change types and discuss the next steps to mature with change models and get the most value from ITSM's modern change capabilities.
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Join us on February 27 to discover what’s new in Digital Product Release (DPR) introduced in our February release. Learn how to create, manage, and report on complex multi-product releases, gain insight into our new integrated experience with SPM, and more. Additionally, get a snapshot into our product roadmap and how we’re thinking about key use cases, such as managing service releases.
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Many customers today are not leveraging CIs and Services in the Change process, and when they do the CMDB data is often missing or incomplete. This affects their ability to accurately assess the impact and risk of changes and proactively suppress incidents and events when a change is made.
Join this session for a deep dive into CSDM for Change Management. ServiceNow product experts will share their perspective on how to leverage the CMDB to effectively map your technical, application, and business services in order to achieve your desired change outcomes.
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Understanding CSDM in the context of Digital Product Release |
Join us for a deep dive into the relationship between CSDM and Digital Product Release (DPR). Coming out of this session we hope that you'll feel confident in adopting DPR, in the context of where you are with your CMDB, and understand how, once implemented, DPR can help facilitate proper adoption of CSDM. |
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Policies in the product release process ensure that products are developed, tested, and deployed in a manner that aligns with governance control objectives, such as maintaining data security, compliance, and risk management. By incorporating approval workflows, documentation requirements, and audit trails, these policies help ensure accountability and transparency. This session will show how this alignment enables organizations to meet regulatory standards and mitigate risks while delivering products efficiently and securely. |
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Modernize Your Change Management: expert guidance on how to get started |
Join us for this webinar where ServiceNow product experts will share our modern vision for change management and our perspective on how you can get there. Topics include: · Modern Change solution overview · Key capability overviews & demos · Modern Change maturity journey |
