Outcome
To meet the needs of today’s digital business, IT organizations need to deliver fast and personal services at scale, while also constantly meeting any challenges that arise. We need immediate awareness of potential hurdles, and the agility to rapidly adapt and respond to whatever is thrown our way. IT teams need access to complete and relevant data to solve problems and support strategic decision making.
This Grow to Pro Narrative Focusses on using the ITSM Pro features to
- Accelerate issue resolutions and ignite agent productivity with platform-native AI using Virtual Agent with NLU and Predictive Intelligence
- Drive IT service excellence with real-time data into your services portfolio with Performance Analytics
- Continually optimize the performance of people and processes with Continual Improvement Management and Devops
Audience
- Service Desk Agents (Incident, Problem, Change)
- Employee
- IT Director
- IT Manager
- Devops Manager
Installation Instructions
- In your instance, navigate to the DemoHub App application in the navigator
- Click DemoHub Sync.
- It will run for a few seconds; this is grabbing the most recent additions from DemoHub build files.
- In the new DemoHub console, choose IT workflows, ITSM business unit and any skill level as shown below.
- From the return list select "IT Workflows: ITSM Pro SKU - Grow To Pro (Outcome)"
Points to Note:
- The first-time installation of the demo will take some time as it installs all the necessary plugins, configuration files etc.
- Please ensure to refer the segment “Pre-Requisite Manual Steps – To be executed Once after Step 2” outlined within the narrative document.
- Hereafter, for any subsequent run of the demo, run Step 4 (Loaders) before every demo to refresh the demo data.
- Refer to the Narrative Document for detail demo flow.
Happy Demoing!!!!
