New features in ServiceNow London Version

[Sanjay Bagri1]

 

1. Fully Agile Process With Unified Backlog

In ServiceNow’s previous versions, all the tasks and records are dispersed at different locations. Every update requires the user to spend extra time in traversing through different locations to check the information like issues, incident tasks and so on. This is a mere waste of time for the users.

ServiceNow latest version London to solve this with Unified Backlog application. Unified backlog provides a unified area to view all the stories. This avoids traversing through various catalog items of the portal. Users can prioritize and assign different tasks to respective people staying at one location. This saves the time wasted in translating records into stories.

Users are free to setup Triage board based on specific criteria (like, change requests, problems reported and so on) and records are dynamically updated in the triage boards.

For release notes on :: Agile Development — Unified Backlog

2. Continual Improvement Management (CIM)

The Continual Improvement Management application is used to identify and address the gaps in the task progress. This application ensures transparency to track the overall process flow. The single improve register feature lets the user track, locate, prioritize, fix issues and trace improvement initiatives. This process helps to clearly locate issues that are halting tasks progress.  ITSM and ITBM records can be easily associated to CIM with a click.

The CIM dashboard enables business leaders to gain a broader understanding of trend analytics and improvement metrics, thereby quickening overall business decision process.

For release notes on ServiceNow's Continual Improvement Management, click here.

3. Interaction Management

Interaction Management framework enables the users to raise, assign and track requests through multiple means like, mobile app, chatbots, voice assistants, chat messengers and portal.

For release notes on ServiceNow's Interaction management, click here.

4. ITSM Virtual Agent

ITSM Virtual agent application provides the user with ready-to-use pre-ordered set of chatbot conversations related to various IT tasks, such as:

• Order an Item
• Check IT Ticket Status
• System Status
• Change Request
• Process Approval
• Password Reset
• Assigned Equipment
• Knowledge Base
• Create or open IT Ticket
• Update Assigned Tasks

To read ServiceNow's ITSM Virtual Agent release notes, click here.

5. Scaled Agile Framework (SAFe)

To integrate lean and agile approach in organizational processes, ServiceNow London release comes with application “Essential SAFe”- the scaled agile framework. This framework enables organizations to streamline various business functions and provide  broader perspective to the overall business activities. This activity enables organizations with better governance capabilities.

Users of both levels can access scaled agile framework through SAFe Board. Based on the scale of usage, the Essential SAFe framework is executed on two levels:

• Agile Release Train (ART): Used by Product managers
• Team Level: Used by Team members.

For Scaled Agile Framework release notes, click here.

6. Task Communications Management (TCM)

The Task Communication Management application framework reorganizes the entire communication by defining appropriate process to handle an event. For a given task TCM provides easy means to build the entire communication tactics, channels, prototypes, messages, and receivers. By usage of pre-defined responses and communication strategies, TCM avoids time wastage spent on notifying the groups or individual users as the incident is resolved.  Key segments of the TCM process include:

• Communication Plan
• Communication Task
• Communication Contact
• Communication Channel

7. Test Management 2.0

As the name suggests, Test Management application is aimed to reduce the pain of testing process and increase the testing process efficiency. This application comes in two versions: Test Management (for those already using test management of previous releases) and Test Management 2.0 (for new users).  

Test management 2.0 version is much advanced than the test management version. Apart from user acceptance testing, test management doesn’t include any striking features like restructuring test plans.

Test management2.0 comes with Agile Development 2.0 application by default. This provides the ease to restructure test plans as on required, whereas the test management version won't. Test management 2.0 version provides feasibility to build dedicated test plans for better test management. Following are features test management 2.0 includes:

• Test version
• Test plan creation
• Test runs
• Agile Development capabilities

8. Virtual Agent

This is a conversational chatbot framework. This provides scope to design bot agent that is specific to requirements. It provides freedom for users to switch to a 24/7 live agent for obtaining any information at any given time. The users can converse with the bot agent in natural language to get their tasks done. This enables the organization to generate intuitive experience for users. This application offers the following features:

• Virtual Agent conversational interface
• Virtual Agent Designer
• Live Agent support

To refer Virtual Agent release notes,Virtual Agent

ITSM Virtual Agent

This will helps for bigginers who has start the caries in SNOW and also all who wants to know the London features those are  having experience .

Thanks