New Release: New Features of Service Catalog in the Jakarta Release

[Julie Lam]

ITSM Value Realization Webinar Series

Jakarta Deep Dive:   Making Admin Life Better for Service Catalog [Recorded]

Original Recording September 6, 2017

Service Catalog is our most adopted application and it's also the application that our support team gets the most questions about. Our Service Catalog focus in Jakarta was to make Admin life better by greatly simplify troubleshooting and testing.   This session will dive deep into an awesome new visual catalog debugger which will show your customizations and tell you which are problematic.   We'll also detail the new support for using ATF (Automatic Test Framework) with your catalog which will significantly speed upgrade testing.

This webinar provides detailed information about the newly added features to Service Catalog in the Jakarta release. We will share with you the intent behind these features, how you can use them most effectively and other best practices.

If you have questions while watching the recording, post them as comments below.

Featured Speakers

Bharath Padaki is the Service Catalog product owner at ServiceNow. Bharath comes from Professional Services and has spent 10+ years helping customers implement ITSM solutions. He has been associated with numerous medium to large enterprises and has helped develop successful strategies around implementing Service Catalog to realize its full potential. Coming from the field, Bharath brings the customer's voice and needs to product management.

Anne Barnes is a Customer and Partner Experience Manager with the ITSM Business Unit at ServiceNow and has over fifteen years of experience working in ITSM. For five years she worked with Professional Services, during which she successfully implemented projects with over fifty customers. She has developed a deep understanding of what makes an implementation succeed, how to overcome obstacles to getting there, and the underlying importance of strong partnerships. Additionally, having worked with for a partner, Anne brings a capacity to develop and mature ServiceNow's partner relationships.

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Find More ITSM Guides Webinars:   ITSM Value Realization Webinars - Calendar

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[Terri Kouba]

When will the recording be available?

[Julie Lam]

The recording is available now. Check it out here: Jakarta Deep Dive: Making Admin Life Better for Service Catalog