New Release: New Features of Service Level Management in the Jakarta Release

[Julie Lam]

ITSM Value Realization Webinar Series

Service Level Management: New Features in the Jakarta Release

Original Air Date  August 23rd, 2017  

Join one of the webinar session to learn about the new features and functionalities of Service Level Management that will be available in the Jakarta release.

This webinar provides detailed information about the newly added features to Service Level Management in the Jakarta release. We will share with you the intent behind these features, how you can use them most effectively and other best practices.

Post your questions down below for the experts to answer.

See below to download the presentation slides

Featured Speakers

Jason Occhialini is a Senior Product Manager within the ITSM business unit and product owner for Change Management. He has more than two decades of experience helping customers recognize value from ITSM solutions. With years of experience working with customers, he's a vocal customer advocate for the products he leads.

Anne Barnes is a Customer and Partner Experience Manager with the ITSM Business Unit at ServiceNow and has over fifteen years of experience working in ITSM. For five years she worked with Professional Services, during which she successfully implemented projects with over fifty customers. She has developed a deep understanding of what makes an implementation succeed, how to overcome obstacles to getting there, and the underlying importance of strong partnerships. Additionally, having worked with for a partner, Anne brings a capacity to develop and mature ServiceNow's partner relationships.

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