No readable comment field

[tiagomacul]

The Behaviour:

options.no_readable_journal_field_message = options.no_readable_journal_field_message || gs.getMessage("No readable comment field");

Solution:

Additional comment is not captured in the Activity filter.

go to the task table level and look at that comment field.

Image	Description
	01. Navigate to your form >> right click on the title bar >Configure > Form Layout
	02.Configuring Activities Add Adtional comments Activities (filtered)
	03. On the Activitires (filtered)
	04. Check Additional comments (requester visible)

Result:

Configure the activity filter

No readable comment field in portal

I am facing "no readable comment field" issue in Portal form , can any please help me on this?

Unable to update ticket in portal ( add comments)

Hi all. in portal homepage, for my service request, if i click one request it shows like no readable...

Geeting 'No readable comment field' on portal for a record producer ticket

[Dom Wolfenden]

Hi,

Question on this one - What is the resolution if the user is someone without access in to the Platform UI (an end user with only portal access)?

While you can impersonate the user and use ?.do to access the Platform UI they have now access to tickets in the Platform UI so can not adjust the setting.

Thanks

Dom