Welcome to the Now Assist for ITSM Quick Start Guide
This resource is designed to help you swiftly activate and derive value from Now Assist for ITSM. Whether you're an IT administrator or a solution consultant, this guide offers a concise overview to get you started. Please note that this article will be updated regularly to reflect the latest product enhancements.
Content
- Now Assist Overview and Benefits
- Getting Started
- On Demand Training
- Implementation Guide for Now Assist
- Implementation Guides for AI Agents
- Other Helpful Resources
Now Assist for ITSM Overview and Benefits
Now Assist for ITSM is our generative AI solution designed to drive three outcomes in your organization:
- Improve employee self service – Connect end users to the information they need in a conversational manner designed to improve deflection
- Increase service desk productivity – Improve your MTTR by enabling your service desk agents with generative AI capabilities that automate their workflows – giving them time to focus on the complex tasks that require their most time and provide the most value.
- Make services more resilient – Improve your organizations ability to manage services and prevent outrages.
This will start your journey towards Zero L1 service desk, Zero human touch self service, and Zero outages. The best part is we’ve made Now Assist for ITSM easy to deploy with a faster time to value – reducing your total cost of ownership.
Click here for a detailed list of all current functionality of Now Assist for ITSM.
(Now Assist for ITSM requires an ITSM Pro+ or Enterprise+ subscription. If you do not already have one of these licenses, please work with your ServiceNow account team.)
Getting Started
To get started we recommend taking the On demand training for Now Assist Implementation or start directly in the Now Assist for ITSM - Implementation Guide.
As you go through your deployment we recommend starting with Service Desk facing features first for faster time to value, followed by Employee Self Service and Service Resilience features.
If you’re on Xanadu Patch 7 or Yokohama, we have introduced Agentic Workflows (aka, AI Agents) to further supercharge your ability to drive the three outcomes of Now Assist for ITSM. Please see our AI Agents - Implementation Guides to get started on Agentic Workflows.
Other Helpful Resources
