The Self Service Password Reset plugin allows users to Change their own password, and when combined with a password aging policy it provides a good stand-alone solution to password security.
The structure and design of the plugin is covered well in the docs, however when this solution is implemented an issue sometimes occurs when users, who have been sitting on the same password and a "remember me" for several months (years), are asked for their old password.
What this means is when their password expires, the next time they connect to ServiceNow they are directed to the Change Password page ... and they can't use it.
Moreover ServiceNow will not let them past this page — or even exit from this page back to a login page. They seem to be stuck on the Change Password page.
A SOLUTION
One solution to this dilemma is to modify the UI page for Change Password, so that it can redirect users to the Reset Password page, similar to the "Forgot my Password" link on the login screen.
This is achieved with a simple 2 step process.
1. Open the UI Page for Change Password ( System UI > UI Pages : $pwd_change )
2. At around line 70 of the HTML insert a hyperlink to the $pwd_reset UI page.
<a href='./$pwd_reset.do?sysparm_url=ss_default' I've forgotten my password </a>
Now when you open the Password Change Application you will have :
