Problem Management

[priyankalim]

Foundation Videos	Webinars	Featured Content
IT Service Management (ITSM) Overview Problem Management Overview	Problem Management: How to Get Up and Running Quickly	Problem Management Process Guide ITIL Proven Practices Plugins available in Jakarta

[toddpreece]

The featured content link to the Problem Management Process Guide is not linked correctly. Sends me to an unrelated page vs. the download. priyankalim

[rohantyagi]

Hi toddpreece, you will have to authenticate through our HI portal to download this artifact. In the same browser but a different tab, please log into HI and then click on the URL, the download will automatically start.

Or you can simple search for "ITSM process guides" in the HI knowledge bases. This is the KB# KB0621384

[lewisn]

Madrid totally revamped the problem module. Hopefully we'll see some new content here soon, that delves deeper into all the new features.

[Lisa Latour]

we will be updating this content soon! thank you all! so keep responding it really helps.

[Bharath13]

What is life cycle of Problem Management

[mattlloyd]

Hi Bharath,

This is where you can read more about the lifecycle of a problem and what to do to create a problem.

Regards

Matt

[Pooja Devkar]

Hello,

Refer following link for your query:

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/problem-management/conc...

Mark helpful or correct if it is useful to you.

Thanks & Regards,

Pooja Devkar