Recommended training for ITSM Pro

[Deaddin Edris]

ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, and accelerate adoption. 

The following courses are recommended for customers that have purchased ITSM Pro: 

ITSM & ServiceNow Fundamentals 

• Start with our free Welcome to ServiceNow course to learn the platform basics. If you want a deep dive into using the Now Platform®, ServiceNow Administration Fundamentals provides the fundamentals of administering ServiceNow. 
• Get Started with Now Create (On-Demand) 
• IT Service Management (ITSM) Fundamentals On Demand (Tokyo) (On-Demand) 
• IT Service Management (ITSM) Fundamentals (Instructor-Led) 
• IT Service Management (ITSM) Implementation (On-Demand) 
• IT Service Management (ITSM) Implementation (Instructor-Led) 
• IT Service Management (ITSM) Implementer (Learning Path) 

ITSM Pro & Critical Application Trainings: 

Performance Analytics 

Beginner 

• Performance Analytics (PA) Essentials (On-Demand) 
• Performance Analytics (PA) Fundamentals On Demand (On-Demand) 
• Performance Analytics (PA) Fundamentals (Instructor-Led) 
• Performance Analytics (PA) Simulator - Micro Certification (On-Demand) 
• Get Started with Performance Analytics KPI Details (On-Demand) 
• Get Started with Performance Analytics KPI Signals (On-Demand) 

Intermediate 

• Performance Analytics Implementation Simulator (On-Demand) 
• Performance Analytics (PA) Widgets (On-Demand) 

Advanced 

• Performance Analytics (PA) Advanced (Instructor-Led) 
• Performance Analytics (PA) Advanced On Demand (On-Demand) 
• Performance Analytics (PA) Application Specialist (Learning Path) 
• Visualize Hierarchical Data in Performance Analytics Dashboards (On-Demand) 
• Additional Recommended Courses for Performance Analytics (PA) Application Specialists (Learning Path) 

Virtual Agent 

• Virtual Agent Overview (On-Demand)  
• Virtual Agent Resource Overview (On-Demand) 
• Virtual Agent Fundamentals (On-Demand) 
• Virtual Agent Implementation (Tokyo) (On-Demand) 
• Virtual Agent Implementer (Learning Path) 
• Virtual Agent Simulator (Tokyo) (On-Demand) 
• Natural Language Understanding (NLU) Fundamentals (Tokyo) (On-Demand) 

DevOps 

• Navigate with DevOps Change Velocity (On-Demand) 
• DevOps Change Velocity Fundamentals (On-Demand) 
• DevOps Change Velocity Implementation (On-Demand) 
• DevOps Config Fundamentals (On-Demand) 
• DevOps Config Implementation (On-Demand) 
• DevOps Config Implementer (Learning Path) 
• DevOps Change Velocity Implementer (Learning Path) 

Predictive Intelligence 

• Predictive Intelligence Fundamentals (On-Demand) 

Continual Improvement Management 

• Continual Improvement Management Essentials (On-Demand) 

Artificial Intelligence 

• Get Started with AI Solutions (On-Demand) 

For a full list of training courses and professional certifications, visit Now Learning. 

Want to learn more about your current Learning Credits and how to manage them for training? Check out this short guide.