Ambarish Marodk
ServiceNow Employee
ServiceNow Employee

To improve the performance of the Service Operations Workspace (SOW), the following improvements have been made in the Washington DC release:

  • Reduced the time taken to load the SOW home page with a medium dataset to load by almost 50%. To achieve this, the loading time of the Announcement section of the landing page was reduced by 1 - 2 seconds while using a medium data set.
  • In the Utah and previous releases, the loading time when a user added child incidents using the following navigation was very high. Now the loading time has been reduced significantly.

Service Operations Workspace > Incidents > child incident RL > Add.

Note: The performance improvement won’t be visible if an end-user has applied a custom column sorting on the related list.

  • Reduced the time taken significantly for the load of the Calls tab, which shows several conference call cards. If you select any conference card, a drill-down view appears. The loading time of this view has also been reduced significantly.
  • Interaction record load time was reduced drastically for the requester info, form load and related record access.
  • In a Twilio Notify Conference call with more than 50 participants, the first 50 participants are added to a conference call in synchronous mode, and the rest are added to the conference call in the background. This enables you to continue work without waiting to process all the participants.

 

Comments
andreaswasmer
ServiceNow Employee
ServiceNow Employee

Hi Ambarish!
Thank you for the update and the performance improvement! What versions of the Service Operations Workspace have all the mentioned improvements on? Is it V3.1 and V4.1?

Thanks for clarifying.

Aniket15
ServiceNow Employee
ServiceNow Employee

@andreaswasmer All the fixes are now available on Washington + SOW 4.0 or above. 

 

However below items are available in SOW 3.0 and beyond 

  • Reduced the time taken significantly for the load of the Calls tab, which shows several conference call cards. If you select any conference card, a drill-down view appears. The loading time of this view has also been reduced significantly.
  • Interaction record load time was reduced drastically for the requester info, form load and related record access.
  • In a Twilio Notify Conference call with more than 50 participants, the first 50 participants are added to a conference call in synchronous mode, and the rest are added to the conference call in the background. This enables you to continue work without waiting to process all the participants.
Version history
Last update:
‎02-20-2024 11:15 PM
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