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on ‎06-30-2022 06:20 AM
Service Operations Workspace was launched as part of the San Diego release, using the Next Generation User Interface, and provides a configurable workspace that delivers a unified experience for multiple IT Service Management and IT Operations Management workflows.
This exciting capability is an enabler to support a service operations transformation within your organization.
The attached implementation readiness checklist provides an overview of the decisions to take and the Service Operations Workspace – Implementation Workshop will help guide the requirements gathering and implementation work.
In Summary :-
For new customers
— All new ITSM customers should consider deploying Service Operations Workspace instead of ITSM Agent Workspace or UI16 when they begin their implementation.
For existing ITSM Agent Workspace customers & UI16 customers
— Our recommendation is to begin rolling out the workspace capabilities to specific groups at a time. This iterative approach allows learnings from one group to be rolled out to the next. There is no migration path to move from ITSM Agent Workspace or UI16 directly to Service Operations Workspace.
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Hi Chris,
Can you configure the layout of Service Operations Workspace?
I want to move Incident SLAs to the right most part. Would that be possible?
Thanks in advance!

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You can modify the layout of SOW. That requires the use of UIB
We see customers modify the layout and remove non-relevant tiles
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Thanks Chris! I have figured that you have to create a variant to modify it. 🙂
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Hi! Can you add a new donut component in the landing page overview? I have a requirement where I need to add an "Unassigned Catalog Tasks" donut. I have done the donut already but the list below does not follow like in other donuts