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on 06-13-2022 06:51 AM
Service Operations Workspace
ServiceNow Service Operations Workspace is an essential catalyst for driving a unified Service Operations strategy. It provides a single pane of glass for both Service Agents and Operators, enabling a seamless flow of incidents, problems, changes, alerts, and logs to predict and resolve service degradations. Teams can improve service availability and reliability with instant problem identification, collaboration, and resolution. Overall, the Service Operations team increases its productivity with personalized and configurable views that help focus on tasks and deliver a great employee and customer experience.
ServiceNow has release a set of assets onto Now Create to assist in deployment. These assets will continue to evolve with the product and based on user feedback
to name a few !
To see where this fits into your ITSM and ITOM transformation - Service Operations on a page
and an overview of ITSM user interaction insights
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