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Giga Sage
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on 08-19-2019 11:31 AM
ServiceNow Document Viewer
I cannot view attachments, when i click on the attachment view link the file is downloaded instead view. If you should install "ServiceNow Document Viewer" plugin.
Enable document viewer Document viewer is a platform feature that will enable users to view enterprise class documents (*.pdf only) inline within the platform attachment instead of downloading it to the local device and then
opening the documents with a locally installed viewer.
How to do:
Image | Description |
01. >> System Definition > Plugins | |
02. Search by "ServiceNow Document Viewer" | |
03. Click Install | |
04. Click Activate | |
05. Click "Close & Reload Form" | |
06. sys_properties.list | |
07. Search by
"glide.ui.attachment.force_download_all_mime_types" | |
08. update value to false. | |
09. Click Update / Save |
obs: New York version will bring more news
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User674366
Tera Explorer
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08-20-2019
06:35 AM
Thanks for sharing this.
JahnaviC
Tera Contributor
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03-18-2025
07:12 AM
Thank you, this was very helpful.