tiagomacul
Giga Sage

ServiceNow Document Viewer

I cannot view attachments, when i click on the attachment view link find_real_file.png the file is downloaded instead view. If you should install "ServiceNow Document Viewer" plugin.

Enable document viewer Document viewer is a platform feature that will enable users to view enterprise class documents (*.pdf only) inline within the platform attachment instead of downloading it to the local device and then

opening the documents with a locally installed viewer.

 

How to do:

 

ImageDescription
find_real_file.png01. >> System Definition > Plugins
find_real_file.png02. Search by "ServiceNow Document Viewer"
find_real_file.png03. Click Install
find_real_file.png04. Click Activate
find_real_file.png05. Click "Close & Reload Form"
  
find_real_file.png06. sys_properties.list
find_real_file.png07. Search by 

"glide.ui.attachment.force_download_all_mime_types"

find_real_file.png08. update value to false.
find_real_file.png09. Click Update / Save

 

obs: New York version will bring more news

 

image

Summary

 

 

Comments
User674366
Tera Explorer

Thanks for sharing this.

JahnaviC
Tera Contributor

Thank you, this was very helpful. 

Version history
Last update:
‎08-19-2019 11:31 AM
Updated by: