ServiceNow ITSM Important questions

[Azim Kazi]

50 Important Questions of ITSM

1. What is order guide?
2. What is record producer?
3. In how many ways are notifications triggered?
4. How you debug your code ?
5. Can we send notification on condition basis ?
6. Difference between Scoped application and Global application?
7. How many ways to triggered event? From workflow how you triggered?
8. What is email script? How to call in notification?
9. What is ACL ,Admin Override checkbox.
10. How ways we can import the data in service now?
11. What is difference between UI Policy and Client Script?
12. What is Variable and Variable Set?
13. If I want to capture Schedule job in update set how I can achieve that?
14. How to move the configurations from one instance to other?
15. What are the types of Transform map scripts?
16. I want to make a particular field read-only to all user except to the particular user.
17. What is an async business rule?
18. Which two types of scripting available in ServiceNow ?
19. What is serverside scriptinng?
20. where we write server side script
21. types of business rule ?
22. In how many way we can get server side data to client side?
23. how to use g_scratchpad and where we use it?
24. what is protection policy in client script?
25. transform script types any 3 which you used?
26. Difference between getXML() and getXMLWait()
27. where you will use client side script and where ui policy explain difference
28. Best practices of business rule
29. Execution order of ACL
30. What is alternative for ACL
31. Difference between CI and Asset
32. Which Role is Required to create MID-server?
33. if particular record already imported then how you will identify that record is already available or not
34. can we use multiple Coalesce for single table
35. How multiple coleasce works?
36. What is Reference Qualifier
37. Which Side ACL works
38. What is syntax of GlideAjax ?
39. What is syntax of getReference ?
40. What is Visual task board?
41. What is system fields? Can we update system fields?
42. Best Practices for Scripting?
43. Difference between “Add to cart” and “order guide”
44. Which will run first between Display BR and onLoad client script?
45. Difference between Request & request item?
46. Difference between resolution SLA & response SLA.
47. what is synchronous and asynchronous?
48. Explain Retroactive Start?
49. what is cascade variable?
50. Best practice to assign a role?

find answers yourself so that you will be prepared if you're not getting answers ask me in comment box.

 kindly mark this article helpful 👍 if it helps and also bookmark 🏷️ it for future use.

[sebastian_g_snc]

I have compiled a list of resources that will help you to prepare in the following article (all Orlando links):

"How you should prepare for the CIS ITSM exam":
https://community.servicenow.com/community?id=community_article&sys_id=8252cedadb1e9414d5c4d9d968961...