ServiceNow® Virtual Agent Deployment Guide

[Doan]

Congratulations on activating Virtual Agent! Are you ready to give your users instant service anytime and anywhere? Looking forward to a boost in agent productivity? We thought so—and we’re here to help. Here are some great insights and resources to get you started. Set yourself up for success A chatbot isn’t just a conversational interface. It’s a way of achieving your business goals—whether these are higher deflection rates, greater employee productivity, or faster time to resolution. We’ve identified 7 key habits for a highly effective chatbot which you can check out here. Find out about the latest and greatest Virtual Agent capabilities The elves in the ServiceNow workshop are constantly making Virtual Agent even better. We’ve introduced lots of exciting new features in the Quebec release, including guided setup, AI-powered topic recommendations, advanced analytics, and more. Watch this short video to discover the latest Virtual Agent enhancements for ITSM in the Quebec release. Learn from our Virtual Agent experts Join our product experts at the Virtual Agent Academy. They’ll give you insights into deploying and managing Virtual Agent, and they’ll also answer your questions. There’s a live session every second week, and recordings of previous sessions are also online. Get ready for implementation success We’ve distilled our experience across hundreds of Virtual Agent deployments into a comprehensive Virtual Agent Deployment Guide. If you want more specific information about deploying Virtual Agent with Microsoft Teams, watch this video. And if you’re starting with a Virtual Agent pilot, you’ll find lots of pragmatic advice in this Success Insight. Need upgrade help? If you’re on an earlier release, you’ll need to upgrade to Québec to take advantage of the latest Virtual Agent features (highly recommended). To make your upgrade smooth and successful, take a look at these upgrade resources. You can also find the Quebec release notes here. Looking to grow your team’s Virtual Agent skills? You’ll find the training and certifications you need on Now Learning. Here are three recommended courses to get you started: Virtual Agent Overview is a basic Introduction to Virtual Agent. Virtual Agent Fundamentals, Implementation, and Natural Language Understanding: is a beginner level course on how to use Virtual Agent to design communications for your users. Virtual Agent Implementer is a complete certification path for implementing Virtual Agent. And don’t forget to visit the Virtual Agent community page for more resources, expert help, and interactions with other community members. Welcome aboard!