knight202
Kilo Guru
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on 11-20-2017 04:21 AM
ServiceNow just made SLAs more powerful by adding the ability to use the advanced condition operators Changes, Change to, and Changes from in SLA definition reset conditions.
In the video below, I demonstrate the one of the new Reset Condition's operators using a sample incident in Kingston.
ServiceNow - The Kingston Reset Condition Takes SLAs to The Next Level - YouTube
