What is a Service portal ?
Here Service Portal is a portal framework which provides a responsive mobile friendly user experience to the standard UI. It is an alternative to the Content Management System(CMS) based on more modern technologies.Service Portals allow users to access all available platform component such as:
Core Concept
Service Portal contains 2 parts: a framework and a portal.
- The framework is composed of a set of APIs, Angular services, directives, and tools that help to build portals.
- The portal is a group of pages linked by page IDs.
Role
User configuring a portal must have the admin or sp_admin role.
Who uses Service Portal?
- Branding editor
- Designer
- Page Editor
- Widget Editor
- New Portal
- Get Help
Main Components of Service Portal
- Themes : Themes define the look and feel of the whole portal, but can be overridden by other style configurations.
- Pages : Pages control where and how you store portal content. Pages do not have a defined relationship to portal records, they simply exist.
- Widgets : Components in Service Portal are called widgets.
Service portal anatomy
Overview
Here in Service Portal , a widget is added to page/pages and page is added to the portal
Portal
Create a portal and to open the baseline portal, modify the instance URL by adding /sp to the end. Note: In a common use case, users would automatically be taken to the portal when logging in to ServiceNow; they would not need to type the portal name at the end of the URL.
URL suffix: URL for accessing this portal. For example, /sp.
Pages
Each portal is made up of one or more pages. Pages are not unique to a portal and can be used in as many portals as needed. A portal applies theme, a header, a footer, and some additional metadata to a page, allowing reuse without changes to a page’s definition.
Widget Instance
When you add a widget to a page using the Service Portal Designer, it creates a widget instance. A widget instance is a reference to a widget that contains a location, properties, and CSS specific to that instance. Adding the same widget multiple times to the same page creates multiple instances.
Widgets
Widgets are reusable components which make up the functionality of a portal page. They consist of HTML markup, CSS, a JavaScript controller, and client-side and server-side code. Widgets define what a portal does and what information a user sees.
Thanks & Regards,
Ashwini.
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