Noah Drew
ServiceNow Employee
ServiceNow Employee

The "Extend" button has been removed from New York.

The documentation here is not correct and an internal Documentation Request to reflect this has been made:

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/contract-management/task/t_ExtendAContract.html

Renewals are done through "Renew" UI action and as an extension of a Contract is an adjustment of the contract dates. Such modifications are performed through the "Adjust" UI action.

Hope that helps!

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Comments
anguspalmer
Giga Guru

Thanks Noah, this was helpful. In fact HI sent me to this post to help close a case I logged. Now if only the official docs were updated.

Version history
Last update:
‎12-27-2019 07:06 AM
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