Welcome to the Digital Portfolio Management (DPM) Community series!
Over the past family and store releases, we've introduced multiple enhancements for Digital Portfolio Management to help our customers get a holistic view of their services and applications and achieve exceptional outcomes from the workspace.
Yokohama Release (H1 2025)
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| Feature |
Feature Overview |
| Guided Enterprise Portfolio Creation |
Create and edit enterprise portfolios within Digital Portfolio Management workspace
- Expedite enterprise portfolio set-up by leveraging a guided builder experience to create and edit service, business application and application service portfolios
- Visualize the hierarchical structure of portfolio while building out the taxonomy nodes
- Utilize OOTB service portfolio templates or upload existing portfolios to the workspace
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Report Performance Metrics via Email
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Schedule email reports
- Portfolio managers can now proactively inform other stakeholders about key performance indicator of any portfolio solution type by triggering emails reports
- DPM Admins are able to enable and manage the email functionality using simplified system properties available in DPM Admin Center
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| Troubleshoot Tab in Admin Center |
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Simplified user experience for admins to recalculate availability metrics for service offerings for any given date range by accessing Troubleshoot tab on DPM Admin Center
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Ability to filter out retired services/non-operational services on DPM homepage
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Release Notes –
Yokohama Release Notes
Digital Portfolio Management in ITSM Release Notes
ServiceNow DPM Store application
Digital Portfolio Management Product Documentation
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Xanadu Release
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| Feature |
Feature Overview |
| Admin Center and Guided Setup |
- Admin Center Experience for DPM workspace including all configuration settings, resource links, guidance, and answers to FAQs
- Guided setup flows to configure services, business applications and application services for DPM
- Insights into data readiness to adopt DPM with suggested actions
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| Feature |
Feature Overview |
| Unified CI Map |
- Unified Map combines the capabilities of Dependency Views and of Service Mapping, into a single map experience
- Visualize how CIs are connected to each other, which is useful to assess impact of changes and incidents
- Assess current status of solutions, identify gaps in relationships
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| Feature |
Feature Overview |
| KPI Description Tooltips |
- Customers can now view KPI description in the DPM UI as a tool tip.
- The description field is auto-populated in by taking into consideration each level of conditions that impact the final calculation – the indicator source, indicator record, and KPI record.
- DPM Admins can review and edit the description field in KPI records
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Release Notes –
Xanadu Release Notes
Digital Portfolio Management in ITSM Release Notes
ServiceNow DPM Store application
Digital Portfolio Management Product Documentation
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Washington Release
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| Feature |
Feature Overview |
| Reimagined Homepage |
- Solution owners can personalize their homepage experience to view the solutions they own and care about
- Personalize the Status conditions including the solution card attributes and thresholds
- Gain quick access to recently viewed pages in DPM, personal portfolios and enterprise portfolios
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Release Notes –
Washington DC Release Notes
Digital Portfolio Management in ITSM Release Notes
ServiceNow Store application release notes
Digital Portfolio Management Product Documentation
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Vancouver Release
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Feature
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Feature Overview
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Enterprise Portfolio Plugin
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- Solution owners can create and view enterprise portfolios of business applications and application services, with full portfolio of solutions.
- Enable search across portfolios and view solution hierarchy, KPI details at each solution level
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| Enterprise Portfolio KPI Groups |
- Solution owners will be able to report on KPIs at each level of the hierarchy and for any type of solution in that portfolio including business applications and application services
- Create KPI groups for enterprise portfolios including business applications and application services
- Demo data for portfolio KPI groups for business applications and application services
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| Enhanced User Experience |
- Updates to the technology portfolio management (TPM) data on business applications and application service details pages to reflect enhanced data model
- Updates to the Needs Attention to include the updated TPM data model
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| Process Mining Analysis |
- Solution owners can create Process Mining projects for key performance indicator (KPI) group in Digital Portfolio Management (DPM) to see KPI performance and analyze anomalies
- On the KPI drill down page, select the Process analysis tab to see the insights and variations for the selected KPI records. By default, the data shown is from the last 30 days
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Release Notes –
Vancouver Release Notes
Digital Portfolio Management in ITSM Release Notes
ServiceNow Store application release notes
Digital Portfolio Management Product Documentation
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Refer to the DPM Toolkit Community Article Series to view more resources on DPM.
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