If you've upgraded to Eureka through Patch 3, you may have encountered errors when you enter null or zero length strings into the Search field. For example, if you were to enter a space (null) in your Service Catalog Search field and click the Search icon, the application node (which handles all the user requests from the browser) will almost instantly run out of memory. You won't see an error message; instead, the application node will restart itself, and you'll be asked to log back in and authenticate.
To fix this issue, the best solution is to upgrade to Patch 4. You can also turn off the Search Suggestion feature to avoid this error. By default, Service Catalog searches display "Did you mean?" suggestions if a search does not return any results and an alternate spelling or recent search does. To disable these suggestions, you should set your glide.sc.search.suggestions property to false.
To disable the Search Suggestions property:
- In the navigation filter, enter sys_properties.list.
- Go to the glide.sc.search.suggestions property.
- Set the Value field to false.
- Click Update.
Disabling this property should stop these errors next time you attempt a search.
For more information, see:
Known Error of the week: Out-of-memory conditions in Eureka
After upgrading to Eureka, an out of memory condition occurs
