IT Virtual Agent powered by integration with IBM Watson

[chadcorriveau]

ServiceNow offers a system that allows requesters to easily request a service or report an issue with a simple, intuitive user interface. As well as the ability see the real-time status of fulfillment of their request or resolution of their issue.   It's important to realize, these requesters may not be humans, as the number of connected devices grows, requests will increasingly be made by machines and those machines will also be able to query to for status.

The ServiceNow White Paper (attached below) and video will offer a high level overview on how ServiceNow delivers an IT Virtual Agent in conjunction with IBM Watson.

[chadcorriveau]

Please feel free to ask any comments or questions you may have.

[sonali1212]

Hi,

Is the same integration available on London version also?

Can you provide the solution for integrating IBM Watson with virtual agent on London like the way it can be done on Kingston? 

[sonali1212]

Hi,

Can Servicenow VA be integrated with IBM Watson on London version like it is available on Kingston.

I have a requirement of the same where i have to use Watson Workspace/conversation dialog flow instead of already available topics and conversation designer. So is it possible by calling or providing Watson workspace endpoint and credentials VA chat be implemented?

Or there is any possibility that feature may come up on London version too?

Thanks,

Sonali  

[prajakta11]

I want to integrate another chatbot in servicenow, and the chat conversation should be taken place in Connect chat window. Is it possible?