November Knowledge Base Digest: Service Catalog

[Jamie Lynn Aust]

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

With the Service Catalog application, you can create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.

Service Catalog

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Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

• Service Portal Catalog item redirection (KB0656003)
• no_filter attribute on list collector does not work if there is a Catalog UI Policy that sets read-o...
• Checkbox variable does not get selected when set to readonly from Catalog Client Script (KB0647789)
• Service Catalog items not sorted alphabetically (KB0550641)
• When attaching a record producer with a variable set to an order guide, the expected order for varia...
• Task form displays white spaces once variables are removed by UI policy or client script (KB0547429)
• The requested item Stage field condition choices only shows "Catalog Item Removed" (KB0549420)
• Reference qualifier on a variable calling a script include does not work for non-logged in users (KB...
• An external content item opens in a new window although target is "within catalog" (KB0546703)
• Reference type variables with a reference qualifier ignore the reference qualifier in the lookup pop...
• g_form.getValue not working on HTML variables with Create Role (KB0656696)
• Back arrow UI element in Service Catalog with Try It acts differently from rest of the platform (KB0...
• Automated Test Framework fails when a catalog item does not use the functionality "Use cart layout" ...
• Certain widgets that use the business rule sc_req_item_stageGetChoices can cause nodes to crash (KB0...