Access Controls on the catalog forum

satya30
Tera Contributor

Hi,

In this catalog items we have a variable software Name which is a list collector reference to alm_license table. As an admin user, if I request for "USER A" software entitlements are showing up in drop-down to select But if I impersonate "USER A"  and test for the same user "USER A" - software entitlements are not showing up in drop-down to select.

Available ACL's on table:

The users with snc_internal roles are able to select the entitlements on the form but

The problem is with the users having both snc_internal role and sn_esm role are not able to see the entitlements

"USER A" is having both sn_esm_user and snc_internal
And in the read acl to UI page Sn_esm_user role was added.


Please help me ASAP.
Thanks in advance.

7 REPLIES 7

@satya30 

did you check the user passes at least 1 table.None READ ACL?

how many table level READ ACLs are there on that table?

Any field level READ ACL on name field etc?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

1 read acl for UI Page, 1 for table.rights

@satya30 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader