Access to a new module
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‎06-06-2024 06:12 AM
Good afternoon colleagues.
I have a problem and I don't know how to solve it. I have created a new table in my instance and as you know some roles are created and I decide to create a new module to display the data of the record.
But for example if I want users with ITIL roles to see it, I add the roles to the module and when I impress a user with ITIL roles I can't get that module to be seen. I have tried with other profiles and I have not been able to see it.
I have changed the can read, can write, can create and can delete of the table and it is not shown either. I have tried to remove all the roles and leave it without roles and I still can't see it. I have re-created the roles and still can't see it, I have added more Modules and they never show.
I have tried logging out and logging in with another admin profile and I can never see it. But if I give them the direct link to the table it works and they see the records.
Impresionate with ITIL user role
Does anyone know how to fix this kind of problem?
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‎06-06-2024 08:02 AM
Look wired. Try to do cache.do, and clear the cache , logout and login again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎06-06-2024 10:39 AM
Hi, Yes is somethig I did but is not working. Thank you
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‎11-18-2024 09:55 AM
Faced the same issue, Try populating the "Name" field on the application menu (by default only "title" was being populated). This fixed my issue.