Access to Incident module only

[Alex Saager1]

I have a requirement to allow 4 groups to access the Incident module only so they will need to be able to create, and process as a normal itil user but access to no other modules.

I've given the groups an itil role as I assume this is still needed but that still gives them too much access.

What would be the best way to achieve this?

Many thanks,

Alex

[Sandeep Rajput]

@Alex Saager1 Instead of assigning the ITIL role, try assigning the sn_incident_write role to your users.

This role will allow the users to have visibility of the incident module and related functions. They can also create incidents and have read access to them.