AD new added attributes failed to sync

[Neil_Carlo24]

Hello,

I have requirement that added new sync fields and we properly added attributes in AD source field to target field ex. Company and department but after automatically provision, user company and department field still empty what possible issue on this?

[abbasshaik4]

Hello @Neil_Carlo24,

Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0789085

If it is helpful, please hit the thumbs-up button and accept the correct solution by referring to this solution in the future. It will be helpful to them.

Thanks & Regards,

Abbas Shaik