Add Assignment Group Manager to Approval WorkFlow

[lonesoac01]

I want the retirement of a Standard Change Template to be approved by the Assignment Group Manager, but when I submit a retirement request, it is already passed the Assignment Group Manager Approval stage. What am I missing here?

[Najmuddin Mohd]

Hi @lonesoac01 ,

Can you tell how did you configure the Assignment group manager ? Any code you have written or selected the user directly.

Regards,
Najmuddin. 

[lonesoac01]

I think this is what you want, right? 

[Najmuddin Mohd]

Hi @lonesoac01 ,

Can you remove what you have written in User and select the advanced checkbox and write the below script.

answer = [];
var userGroup = new GlideRecord('sys_user_group');
userGroup.addQuery('sys_id',current.assignment_group);
userGroup.query();

if(userGroup.next()){
answer.push(userGroup.manager);
}

Generally, approvals are skipped when any code is wrong or the assignment group does not have a manager (it is empty.)

If this information helps, kindly mark it as Helpful and Accept the solution.

Regards,
Najmuddin.

[Alp Utku]

You can click on Fields, then you will see the list of all fields. You can click on Assignment Group then select Manager.