Add/Hide New button for creating additional Tasks from the RITM ticket

Bret Smith
Giga Guru

I am looking to find where the New button is been shown or hidden for SCTASKs from the RITM ticket.

 

BretSmith_0-1717532023888.png

 

I have looked at List Control and see no limits

BretSmith_1-1717534643574.png

 

 

BretSmith_4-1717534741101.png

 

Where else and how can I look for ACL or something  to find what has been created to limit the ability to add sc tasks

 

 

 

 

 

 

 

 

 

2 REPLIES 2

SanjivMeher
Kilo Patron
Kilo Patron

In the List control, you have Omit new button. You can check that flag to hide the new button.


Please mark this response as correct or helpful if it assisted you with your question.

my issue is the New button is visible to some users and not to others.  So somewhere else the New button is being manipulated.  

So I am looking for suggestions on where else to look