Add Install Status choices to Configuration Item
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‎08-23-2013 04:56 AM
I am thinking of adding choices to the current list of 'install status' of configuration item. Is that a bad idea? Am i putting myself at risk?
The intent is to track the following 2 choices:
- Connected : installed CI but not yet operational (ex: racked up server, not yet configured and deployed)
- Inactive : installed CI but not operational anymore (ex: all those servers that are not uninstalled by fear that something is still running on them!)
I know best practice would be to put these in the 'operational status' field but I would much prefer not having 2 different status for each CI.
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‎08-23-2013 08:49 AM
On our Install Status choices we have the following entries.
On Order
Received
In Stock
Installed
Decommissioned
Disposed
Lost or Stolen
Also we have a Operational Status of the CI with the following entries that might fit your 2nd requirement
Production
Production Standby
Development
Test
Training
None
I hope this helps.
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‎08-23-2013 12:41 PM
Great feedback.
Thank you!
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‎07-27-2023 07:38 AM
I'm new to ServiceNow and I'd also like to add those status' you mentioned. How do I do that?
Thanks
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‎08-30-2023 10:06 AM
"Decommission" is not a Status, it's an activity...an activity you perform to Retire a device or place that device back In Stock. Your Status should reflect one or both of the latter if one is a Sub-Status of the other.
