Hi All,
I’m working on a requirement in ServiceNow and would appreciate your guidance.
Requirement:
We have a catalog item for ServiceNow access. It contains:
A variable “Service Required ” (dropdown) → includes Request Access
A variable “Type of Access” (dropdown) → includes View Ticket Access
Expected Behavior:
When:
Catalog item = ServiceNow access
Service Required = Request Access
Type of Access = View Ticket
And the RITM is approved
Then:
The Requested For user should be automatically added to a specific group (CAD group)
The RITM and REQ should be auto-closed (Closed Complete)
Constraint:
We are not allowed to use Flow Designer, so this needs to be handled via scripting (Business Rule or other approach)
