Additional Comments and Work Notes Blank on Service Portal
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2023 04:49 PM
We recently upgraded our instances to Vancouver and are now experiencing an issue with communication on the Service Portal. All comments (additional comments and work notes) show up "blank". We can see a comment was added but we can't see what that comment was.
I have verified this issue on multiple different accounts and browsers. I tried resetting the browser to default settings without luck.
Comments are being sent via email and we can see the comment on the platform side, so this doesn't have us dead in the water, but some end users are used to using the portal to communicate and it is frustrating for them to have to rely on email.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2023 04:52 PM
I would suggest created a ServiceNow Support Request to get assistance one this.
Please mark this response as correct or helpful if it assisted you with your question.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-04-2023 11:12 PM
didi you get any response as we rae faing the same issue
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-05-2023 07:15 AM
Now support created PRB1720323 for us.