Agent Workspace show number next to list items

Russell Park
Mega Guru

‎03-09-2022 11:09 AM

In Agent Workspace is there a way to be able to display a number next to an item in a list showing the number of tickets, interactions, incidents, etc. so you dont have to click into each item to see how many you have?  It would also be cool if when a new one shows in one of the lists the number turns red.  Any feedback on how or if this is possible is appreciated.

 

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Sandhya Bellann
ServiceNow Employee
ServiceNow Employee

‎03-12-2022 09:33 AM

Hi,

Currently, there is no such configuration available to achieve this behavior.

https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/workspace/task/work-with-lists.html

I don't see it being available with Experience List Menu component as well.

https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/shared-components/now-record-list-menu-connected/uib-setup

So, I would recommend to create an Idea in the Idea Portal.

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