Allocating itil roles

[GChanner]

We are in the process of re-evaluating how itil roles are allocated and would like your help or recommendation.

Current process:

Since 2016 we have had a ‘ITIL Group’ and we add all fulfillers to this group. This group has the itil role.

Suggestion:

Instead of adding the itil role to the 'ITIL Group' and adding users to it we would add the itil role to each of our fulfiller groups which there is 305 with the itil type.

This suggestion means for the IT Service Management Professional product we will see 305 groups in the ‘Subscribed groups’ tab in Subscription Management.

Any feedback is greatly appreciated.

Thanks

Garfield

[Cheshire Cat]

I recently developed a scoped application that helps answer the question "Are are we being good stewards to our organization by ensuring we are only purchasing the licenses we really need?"  Check out my community post if you are interested, I would be appreciative of your feedback.