Allow watch list users to reply to commented email notifications

Shuntrell
Tera Contributor

Hi All,

 

We have a group that requires watch list users to be able to add comments on requested items.  Since the users on the watch list is copied on email notifications, is there a way to allow them to reply to those email notifications and update the requested item with their comments?  We are trying to avoid the watch list user from having to log into the portal to submit a comment.

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @Shuntrell,

For similar kind of requirement, please refer to the link below:
https://www.servicenow.com/community/csm-forum/additional-comments-email-notifications-to-contact-an...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik