Approval Customization in Change Management
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‎06-26-2025 11:53 PM
I have a new requirement in change management module:
In the category dropdown I have one value as "Application". If Application is selected, then corresponding applications will be shown in the sub-category field. In the subcategory application some are corporate applications, if that applications are selected then the approval will be redirecting to a particular group say, A. If the remaining applications are selected then approval has to go to another group say, B. How to do this?
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‎06-26-2025 11:57 PM
You update that in your (work)flow. It's just an addition to how you select the approvers.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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‎06-27-2025 01:17 AM
Hi @akhilaanil
You can update the approval policies that has been called in Flow/workflow.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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