Approval not showing as expected

[Deepika54]

Hello experts,

An approval is coming, and on seeing in serviceportal, can anyone tell me why "undefined" (highlighted in yellow) is coming?

Thank you.

[Cobee]

I would check related ACLs associated with Approval table. Check if the currently logged in user has the appropriate roles to view this field. 

Hope this helps,

Thanks 

[Steven M1]

Little late for your question, but to help those that find this in the future (like me).

The value here will be from the table's "short_description" field. If your custom table doesn't have a "short_description" field, it will show "undefined" here.