Approval Template - Out of box setup

[BrianS344076034]

I got a complaint from a user that the approval notification they get has changed and doesn't contain enough information like it did previously.

I started to look through the email logs and can see there is a custom event that was created with a custom notification, but not sure how it was fired

There is an old notification named

CPX - Approval Request

This is what I see - first pic

This sends out an email that has the following - second pic

I looked up the request that it came from, and I don't see anything odd

the flow is simple - ask for approval - third pic

Now since I started building flows, it looks like the ask for approval is using a different template

its firing off an approval on the sys approval table

but with a different Event occuring - forthpic

Trying to figure out why one goes to one event and the new ones go to a different event

Any ideas?

[Tanushree Maiti]

Hi @BrianS344076034 

Did you check whether you have any BR is in place on sysapprover_approval table on insert which is calling your second event using gs.eventQueue() method (event name will be mentioned there).

[BrianS344076034]

yeah nothing there either

There are few things the previous admin did that are a little funky.  I was able to create a new template and set it to be used on the new forms that seems to be working now

[Tanushree Maiti]

Hi @BrianS344076034 

Just check Script incude, Schedule script execution script (if it run frequently)  as well  to check if it is calling your second event using gs.eventQueue() methodwhere .

Also is your catalog having any associated workflow (legacy). if yes check the workflow - if any event has been trigger from there.

Just check all possible places. 😐