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3 weeks ago
We'd like recommended knowledge articles to post to an sctask record activity stream via the work notes instead of the additional comments when using the sidebar in SOW. Currently articles attach onto the additional comments and Service Desk does not want this behavior.
Solved! Go to Solution.
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3 weeks ago
Hi @BRETTY ,
Please refer to this link to get the solution.
https://www.servicenow.com/community/service-operations-workspace/attaching-a-knowledge-article-to-w...
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3 weeks ago
The third link appears to be relevant but does not have a solution. The first two links are not relevant
