- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-23-2026 01:46 PM
We'd like recommended knowledge articles to post to an sctask record activity stream via the work notes instead of the additional comments when using the sidebar in SOW. Currently articles attach onto the additional comments and Service Desk does not want this behavior.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-23-2026 03:31 PM
Hi @BRETTY ,
Please refer to this link to get the solution.
https://www.servicenow.com/community/service-operations-workspace/attaching-a-knowledge-article-to-w...
If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-25-2026 02:54 PM
The third link appears to be relevant but does not have a solution. The first two links are not relevant
