Automating email notification

[Kayathri]

Hi Team,

We are having a requirement to automate the email notification,

• The email should not go from generic mailbox , as people usually ignore to read generic emails.
• Email should be triggered from specific DL (this can be shared by the team)
• Mailbox is within Intel network and use intel domain
• Mailbox is configured on cloud as it’s via M365 

Any work around or suggestions will be of great help.

Regards,

Kayathri

[Slava Savitsky]

By default, ServiceNow uses its own email infrastructure. If you want to send notifications from a different email address, you need to integrate your ServiceNow instance with your organization's email infrastructure. For detailed information on how to do it, see: Advanced email setup