Automating standard change request using the DevOps pipeline

[EssnZilla]

We currently have 20 Standard Change templates and an existing DevOps Change Velocity integration between Azure DevOps and ServiceNow. When we trigger a release through the normal-change pipeline, DevOps automatically creates a Normal Change record in ServiceNow and waits for approvals before proceeding with the production deployment.

Now we want to automate Standard Changes as well through the DevOps pipeline. For this, we plan to introduce a Standard-Change pipeline, but it must be able to invoke the correct Standard Change template—either by having the DevOps user specify a variable, or by selecting the template through an integrated service catalog.

What is the best approach to implement this?

[Abbas_5]

Hi @EssnZilla,

The best approach to automate standard changes through your Azure DevOps pipeline is to specify the required Standard Change template using a variable within the "Create new change request" gate/task in the pipeline:
https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/enterprise-dev-ops/...

If it is helpful, please hit the thumbs-up button and accept the correct solution; by referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[EssnZilla]

Thank you @Abbas_5 . Will go through this link