We currently have 20 Standard Change templates and an existing DevOps Change Velocity integration between Azure DevOps and ServiceNow. When we trigger a release through the normal-change pipeline, DevOps automatically creates a Normal Change record in ServiceNow and waits for approvals before proceeding with the production deployment.
Now we want to automate Standard Changes as well through the DevOps pipeline. For this, we plan to introduce a Standard-Change pipeline, but it must be able to invoke the correct Standard Change template—either by having the DevOps user specify a variable, or by selecting the template through an integrated service catalog.
What is the best approach to implement this?
